Last Updated: 1st April 2026

At Picasso Multimedia, every project is planned and created based on the client’s requirements. Our team invests time, creativity, and resources into each project. Please read our refund policy carefully before placing an order.

1. Advance Payments

All advance payments are made to reserve project time and begin the design or development process. Advance payments are non-refundable once work has started.

2. Cancellation Before Work Starts

If you cancel your project before any work has started, we may provide a refund after deducting payment gateway charges, administrative costs, or other applicable fees.

3. Cancellation After Work Starts

If the project is cancelled after work has started, no refund will be provided for the completed work.

Depending on the progress of the project, Picasso Multimedia reserves the right to retain an appropriate amount to cover design, development, planning, consultation, and labor costs.

4. Design Services

Due to the creative nature of graphic design services, including logos, branding, packaging, social media designs, print designs, and other creative work, refunds are not available once the design process has started.

5. Website Design & Development

Website development involves planning, design, coding, testing, and technical setup. Payments made for completed milestones are non-refundable.

If a client stops responding for more than 30 days, the project may be considered inactive. Restarting the project may require additional charges.

6. Digital Marketing Services

Marketing campaigns involve planning, research, advertising setup, content creation, and ongoing optimization.

Monthly service fees, advertising management fees, and setup charges are non-refundable once work has started.

Advertising budgets paid directly to Google, Meta, or any third-party platform are controlled by those platforms and cannot be refunded by Picasso Multimedia.

7. Revisions

We provide revisions according to the selected package.

Requests beyond the agreed project scope may require additional charges.

8. Client Responsibilities

Clients are responsible for providing all required content, images, approvals, and feedback on time.

Delays caused by missing information or delayed approvals may affect the project timeline.

9. Delivery

Final files, source files, websites, or project assets will be delivered only after the full outstanding payment has been received.

10. No Guarantee of Business Results

While we work hard to deliver high-quality services, we cannot guarantee business growth, search engine rankings, sales, website traffic, social media engagement, or advertising results.

11. Force Majeure

Picasso Multimedia shall not be held responsible for delays or failure to perform services due to circumstances beyond our reasonable control, including natural disasters, internet outages, cyberattacks, government restrictions, technical failures, or other unforeseen events.

12. Policy Updates

Picasso Multimedia may update this Refund & Cancellation Policy at any time without prior notice. Any updates will be published on this page with the revised date.

Contact Us

If you have any questions regarding this policy, please contact us before placing an order.

Picasso Multimedia

Website: www.picassomultimedia.com